Welcome to Japan Store BD (https://japanstorebd.com). These Terms and Conditions govern your use of our website and any purchase of products or services made through us. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Conditions

Japan Store BD reserves the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our website, products, or services without prior written permission.
We may modify, update, suspend, or discontinue any part of the website or services without prior notice.

2. User Content & Submissions

Any reviews, comments, feedback, photos, or other submissions you provide to Japan Store BD may be used for marketing, promotional, or service improvement purposes.
You must not submit false, misleading, or fraudulent information or impersonate another individual or entity.

3. Product Information & Pricing

All prices listed on Japan Store BD are in Bangladeshi Taka (BDT).
Product prices, availability, descriptions, and specifications are subject to change without notice.
If a product is listed at an incorrect price due to technical or human error, Japan Store BD reserves the right to cancel the order.
We do not offer price matching with other sellers or platforms.

4. Orders & Payment

For deliveries outside Dhaka, advance payment of Tk. 200 or a percentage of the order value (for large orders) may be required.
Japan Store BD may request additional verification to prevent fraudulent transactions.
Failure to respond to verification requests may result in order cancellation.

5. Shipping & Delivery

Delivery timelines mentioned on the website are estimated.
Delays may occur due to customs clearance, public holidays, weather conditions, courier delays, or high order volume.
If a product becomes unavailable after order placement, Japan Store BD reserves the right to cancel the order and issue a refund.
Delivery delays may occur during sales campaigns or promotional periods.

6. Return & Refund Policy

You may be eligible for a refund or replacement if:

• You receive a damaged, defective, or incorrect product
• An ordered item becomes unavailable after confirmation

Returned items must be unused and in their original packaging.

Refunds:
• Processed via the original payment method
• May take 7–14 working days
• Opened, used, or customer-damaged products are not eligible

(Please refer to our separate Refund & Return Policy page for details.)

7. Warranty & After-Sales Support

Some products may include a manufacturer’s warranty, depending on the brand.
Warranty coverage and duration are governed by the manufacturer’s policy.
Japan Store BD is not responsible for warranty denial by the manufacturer.

8. Complaints Regarding Content or IP Issues

If you believe any content on Japan Store BD is misleading, offensive, or infringes intellectual property rights, please contact us at:
📧 support@japanstorebd.com
We will review the issue and take appropriate action.

9. Fraud, Abuse & Security

Misuse of discount codes, vouchers, or promotions is strictly prohibited.
Any attempt to exploit system vulnerabilities may result in:

• Order cancellation
• Account suspension
• Legal action

Japan Store BD reserves the right to refuse service if fraudulent activity is suspected.

10. Limitation of Liability

Japan Store BD is not liable for any direct or indirect damages arising from:

• Use of our website
• Delivery delays
• Product defects beyond manufacturer warranty
• Third-party service interruptions

We do not guarantee uninterrupted or error-free access to our website.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh.
Any disputes shall fall under the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

12. Amendments to Terms

Japan Store BD reserves the right to update or modify these Terms at any time.
Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Intellectual Property Rights

All content on Japan Store BD—including text, images, graphics, logos, and product descriptions—is the intellectual property of Japan Store BD.
Unauthorized copying, distribution, or commercial use is strictly prohibited.

14. Customer Responsibilities

Customers must provide accurate information, including:

• Phone number
• Delivery address
• Email address

Japan Store BD is not responsible for delivery failures due to incorrect information.

15. Order Cancellation Policy

Customers may request order cancellation before shipment.
Once dispatched, cancellation requests will not be accepted.
Advance payments will be refunded according to our refund policy.

16. Data Privacy & Security

Japan Store BD collects customer information solely for order processing and service improvement.
Personal data is shared only:

• When required by law
• With delivery or payment partners for order fulfillment

While we implement reasonable security measures, complete online security cannot be guaranteed.